Returns & Exchanges
At Freez Clothing, we want you to love your new style, but if something isn't quite right, we offer a hassle-free 30-day return policy for all unworn garments. Simply ensure your items are in their original condition with tags attached to qualify for a store credit or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring all original tags and labels remain securely attached.
Affix Shipping Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return parcel.
Drop Off and Track
Drop your package at any authorized postal location and keep your tracking number handy until your store credit has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing